Kinetic Energy Press values the privacy of its customers. To that end, personal information and email address are never shared or sold to others, except as reasonably needed to process credit card sales in authorized (by purchaser) business transactions associated with the purchase of materials and products sold by Kinetic Energy Press.
It is not the policy of Kinetic Energy Press to utilize tracking cookies, spy ware programs, or any electronic means of capturing unauthorized information from persons or businesses utilizing the Kinetic Energy Press web page.
Information solicited from customers purchasing materials from Kinetic Energy Press is limited to required information needed by the credit card authorization process and by the requirements associated with efficient shipping and delivery of materials purchased from Kinetic Energy Press. Such information is not shared with other persons or business entities outside of the purchase/shipping process and is protected during the purchase transaction process by secure, SSL encryption technology.
Kinetic Energy Press guarantees the quality of its products and is committed to total customer satisfaction. Any books received by a purchaser and deemed to be unsatisfactory may be returned, provided the electronic files have not been downloaded, within thirty days of the original purchase for a full refund. Alternatively should a book arrive damaged a complimentary replacement will be sent.
Refunds associated with credit card purchases will be made by reversal of credit card charges via PayPal. Refunds associated with purchases made by check or money order will be by company check pending bank clearance of the purchase instrument.
Kinetic Energy Press cooperates fully with the requirements of the credit card processing agency (NOVA Network) in all aspects of payment processing, including investigation and resolution of disputed charges.
Purchases by Law Firms, Libraries and other Public Entities:
Kinetic Energy Press publishes most of its books in printed form along with electronically transmitted files including a PDF copy of the complete book. The license to use the electronic files and print from the PDF is granted to the purchaser, not the person who may check out or otherwise "borrow" the book. For this reason it is our policy to not provide the PDF copy of the book to law firms, libraries and other public entities. In some cases there may be other other documents in addition to the PDF copy of the book. In these instances electronic files will be provided without a PDF copy of the book.
Any questions regarding these policies should be sent via the contact page or in writing to:
Kinetic Energy Press, 2945 Bell Road, #363, Auburn, CA 96503
Kinetic Energy Press P.O. Box 3085 Auburn, CA 95604 Voice: (916)770-9475 Fax: (916)290-0418 Contact Us